Our Business Context

ID Number: RE-001

This page describes our organization and its unique context.

1. Our Context

Our real estate operates in the simple domain (see the four domains in the Cynefin framework)

2. Needs and Expectations of Interested Parties

The following parties can affect our quality management system.

  • Owners/Investors

    • Expect a return on invested capital

    • Entity operating agreement responsibilities

    • Provide financial reserve to Property Management Company

  • Owner/Investor Business Manager

    • Receive communications from property managers

    • Receive communications from local government

    • Fund property management reserves

    • Operate within budget for specific properties

    • Oversee preparation of financial statements

    • Oversee preparation of tax forms

  • Property Managers

    • Timely representation of the owners with the local government to comply with statutory and regulatory requirements.

    • Report property status to owners/investors

    • Maintain the property through vendors

    • Open and track to closure work orders related to owner’s properties

    • Inspect vendor work to ensure quality of work

    • Periodic inspection of property

  • Local Government Officials (legislative and executive branches)

    • Set local code (i.e. annual inspections, certifications, etc.)

    • Set local tone in relationship with landlords

  • Tenants

    • Reasonable stewardship over the property (use within normal wear and tear)

    • Satisfaction resulting in lease renewals year-over-year

3. Scope of our Quality Management System

This section defines the scope of your quality management system (QMS).

The QMS applies to the business managers, property managers, and owner/investors.

Products & Services

  • Nice rental properties for tenants

  • Reasonable return on investment for owners/investors

  • Financial reports to owners/investors

4. The QMS Adheres to ISO 9001

The QMS establishes documented information needed to operate this business.

The QMS complies with this the ISO 9001-2015 standard.

It is a process-based quality management system (QMS).

The QMS includes the processes that the business needs to operate and meet objectives.

Each process identifies roles and their responsibilities and authorities.

Each process identifies risks and opportunities for each process.

The QMS identifies our methods to evaluate processes.

We improve the QMS over time as we operate the business.

5. QMS documents and records retention

  • We retain tax records for the minimum time required by IRS regulations (7 years)

  • The QMS is maintained on this website. It is not printed. Any printed copies are uncontrolled.

  • The website maintains the documents needed to support process operations.

  • The website access controls are with the business manager, who is the only role able to update the QMS.

  • The business manager retains records which show that plans are being followed.

6. Revision History

Date Revision Description

2019-12-24

1

Initial

Updated on 24 Dec 2019

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